Evidence-based ergonomics. A comparison of Japanese and American office layouts.

There is a variety of alternatives in office layouts. Yet the theoretical basis and criteria for predicting how well these layouts accommodate employees are poorly understood. The objective of this study was to evaluate criteria for selecting office layouts. Intensive computer workers worked in simulated office layouts in a controlled experimental laboratory. Eye movement measures indicate that knowledge work requires both concentration and interaction. Findings pointed to one layout as providing optimum balance between these 2 requirements. Recommendations for establishing a theoretical basis and design criteria for selecting office layouts based on work style are suggested.